Our Guarantee 🌹
OUR SUCCESS IS YOUR 100% SATISFACTION
At Qualuxe, we want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to guarantee a quality purchase.
As part of the experience, we know that on some occasions we will not be able to fulfil all of your expectations, so we offer you Returns and Refunds under the following conditions:
If the product does not fit the customer’s expectations i.e. sizing or aesthetic issue, or if you just changed your mind, the following applies:
Customers may:
- a) Exchange merchandise
- b) Ask for a partial voucher to be used on Qua-luxe.com
- c) Request a refund. Refunds are made conditionally if the goods are faulty.
In order to get a refund, kindly send an email to sales@qua-luxe.com providing your order number and mention the item(s) you wish to complain about with your issue.
Free replacements on all damaged or incorrect sizes sent out.